Frequently Asked Questions

No but we will soon. As of now we only ship to the United States. (free shipping over $70).

It depends on your delivery location. Orders processed within the contiguous U.S. with standard shipping usually take 5 – 8 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. During Covid-19, international deliveries may take longer than usual.  Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You may be asked to select a delivery method during checkout.

We always aim to make sure our customers love our products, but if you do need to return an order, just email us directly and we’ll take you through the process.

We accept the following Credit Cards:

• Visa, Mastercard, American Express, and Discover.
• We also accept Paypal.

You can check the status of your order by clicking on Login in the navigation bar and logging in. If you are having trouble logging in to your account, please contact us.

We attempt to process and ship your order as quickly as possible. Many orders are processed within thirty minutes of placement, so we’re unable to make changes to an existing order. We’re also unable to cancel or modify orders that have already shipped. 

Having trouble? Please contact us..

We are committed to providing you with the best quality service and products! If, for whatever reason, you are not happy with the products that you have ordered, please return your unused items to us, in their original packaging, within 15 days from the receipt of your shipment. Once your return has been received, we will issue a refund, subject to the following terms and conditions.

We do not offer refunds for batch differences (i.e. color, texture, taste) as these differences are due to the natural state of the product and do not indicate compromised quality.
Shipped returns will deduct applicable shipping charges from your refund, unless the return is a result of our error.
We cannot accept exchanges or returns on used or damaged items. Returns must be in their original, unopened packaging, and in re-sellable condition.
If approved, your refund will be processed. A credit will automatically be applied to the credit card or other method originally used to purchase the product.
If you haven’t received a refund yet, check your bank account first. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There’s often some processing time before a refund is posted.

 If you’ve done all of this and you still have not received your refund,   please contact us. 

Raw honey is not pasteurized, filtered, or processed, and as such, it retains all the vitamins, pollen, enzymes, and nutrients inside the honey. When it is first extracted it comes out as liquid but over time it will naturally crystallize into a solid honey.

Please note:

While raw honey has amazing health benefits, do not give raw honey for infants younger than 1 year old due to a bacteria called Clostridium botulinum that can cause infant botulism and is sometimes found in honey, both raw and pasteurized. Once a child is 1 year old, their digestive system is generally considered to have matured enough to kill the bacteria. 

Yes, all honey contains traces of pollen. This is how it can help you dodge a fever and how companies can trace the origin of their honey as different countries have unique characteristics before packaging. HoneyGo! honey is pure, unblended, unheated, unprocessed honey. Like other raw honeys, it will solidify over time.

To ensure the best quality honey possible, we will only ever carry completely unpasteurized, only coarse-filtered, completely raw honey - the way honey should be.

You can store Honey Go! honey at room temperature. Some people put it in their freezer and it turns nice and creamy when thawed. Make sure that the lids are tightly sealed, as honey likes to absorb odors and moisture. Also be sure to avoid leaving it in overly hot locations.

No! Honey will generally never expire or go off as long as it is kept in its container with the lid on (this prevents too much moisture from getting in, which may allow the yeasts in the honey to begin fermentation). It is unique amongst foods in this ability to stay good forever. Honey from hundreds and even thousands of years ago has been recovered from archeological sites, and is still perfectly fine to eat.

All honeys are required to have a Best Before End (different from expiry) date, but this date is mostly to signify how long the beekeepers think it will be before the honeys will almost certainly be fully crystalized (some will crystalize far more quickly of course). The best Before Date also takes into account possible temperature variations and the repeated opening of the jars, which may, over time, degrade the color and flavor of the honey, but this date is set very conservatively just to be sure.  In general,  so long as it has been stored properly, honey past this date will still be perfectly safe and delicious no matter if it is runny, fully crystalized, or somewhere in between.

Officially, for food packaging standards, honey needs an expiry date; however it is commonly accepted  that honey doesn’t actually go out of date, due to its high sugar and low water content.

Real, natural honey never expires. It simply changes shape. Over time, honey settles, hardens, and becomes hazy. Honey transforms from a slightly transparent golden liquid to an opaque, firmer grainy substance.

Any expert beekeeper will tell you that honey crystallization is beneficial. This indicates that the honey is genuine and rich in antioxidants and enzymes. The crystallization process is natural and has little to no influence on the honey except for different textures, densities, and color's.

The temperature at which honey is produced or stored causes it to crystallize faster. As honey cools, it gets more solid, and the crystallization process accelerates.

Both our Hexa jars and Luxury honey spoons ( wrapper off but keep the foil on so no water enters ) can be placed in warm (45 Celsius/113 fare height) temperature water for about 30 min and your crystallized honey will be back to its original state and can easily drizzle on your favorite bread.